Does trust keep disagreement from turning personal?
Does trust keep disagreement from turning personal? — what studies show, and what they don't.
The research
Tony Simons and Randall Peterson (2000, Journal of Applied Psychology) find task conflict spills into relationship conflict more when trust is low.
The limit
Cross-sectional, hotel top teams only. (our executive and employee training programmes)
Practical check in Basel
Restate the shared goal before sensitive decisions and check afterwards how remarks were received. To go further: explore the Conflict Management training in Basel, or browse our executive and employee training programmes in Switzerland.
In pictures: Conflict Management in Basel
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