Research · Sion
Does a well-handled complaint create loyalty? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-18Read
Blog & insights
Leadership, management and soft skills training in Switzerland
1828 articles drawn from our engagements in Geneva, Lausanne, Zurich, Bern, Basel, Lugano, Fribourg and Neuchâtel. Case studies, practical guides, 2026 trends.
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1828 articles
Research · Sion
Does offering fewer options help customers decide? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-18Read
Research · Sion
Does a salesperson's listening affect sales? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-18Read
Research · Fribourg
Can emotional intelligence be developed through training?
A meta-analysis suggests a moderate training effect, with major methodological caveats.
2026-08-18Read
Field · Lausanne
From the inside: on the ground in Lausanne: what complex management truly reveals about organisations
Raw observations from field engagements in Lausanne — what complex management says, unfiltered, about an organisation's health.
2026-08-18Read
Research · Sion
Does switching tasks cost attention? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-17Read
Research · Sion
Does planning your day make you more efficient? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-17Read
Research · Sion
Is a story remembered better than a number? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-17Read
Research · Lausanne
What predicts sales performance? A meta-analysis
Selling knowledge, adaptiveness and role clarity matter more than personality traits.
2026-08-17Read
Case study · Sion
From the inside: case study: transforming a team's the art of feedback in Sion
An anonymised engagement with a team based in Sion — starting point, programme deployed, six-month results.
2026-08-17Read
Method · Lausanne
What we actually learn about method: structuring a complex management initiative in Lausanne over 90 days
An operational 90-day plan to anchor complex management in a team or committee based in Lausanne.
2026-08-17Read
Research · Sion
Does seeing stage fright as excitement help you speak better? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-16Read
Research · Sion
Is a larger team more productive? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-16Read
Research · Sion
Do debriefings improve team performance? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-16Read
Research · Geneva
The 'fixed-pie' myth in negotiation
Most negotiators wrongly assume their interests are fully opposed to the other side's. Research has measured the cost.
2026-08-16Read
Practical guide · Sion
What we actually learn about the Art of Feedback in Sion: a 2026 practical guide for executives and managers
Concrete levers to advance the art of feedback in Sion — proven methods, real cases, common mistakes.
2026-08-16Read
Expert view · Lausanne
What we actually learn about complex Management in Lausanne: what ten years of practice have taught us
Experiential synthesis: what works, what no longer works, and what is never said publicly about complex management in Lausanne.
2026-08-16Read
Research · Sion
Can you measure whether a team is ready for change? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-15Read
Research · Sion
Does the way a change is announced matter as much as the change? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-15Read
Research · Sion
What makes an apology effective? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-15Read
Research · Bern
Giving your AI assistant sources: what research shows
Connecting a language model to reference documents improves accuracy on factual questions — with limits.
2026-08-15Read
2026 trend · Lausanne
Complex Management in 2026: what is changing in Lausanne for executives and managers
Four weak signals redrawing the practice of complex management in Lausanne this year.
2026-08-15Read
Research · Sion
Are task conflicts useful? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-14Read
Research · Sion
Does decision fatigue really exist? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-14Read