Research · Lugano
Sales: listening, a measured lever rather than a slogan
Active listening is a commonplace of sales training. Studies nonetheless link it to trust and outcomes, under precise conditions.
2026-10-10Read
Training articles — canton of Ticino
Ticino is shaped by links with both Zurich and Milan, a large cross-border workforce and family-owned SMEs. These articles discuss communication, conflict management and leadership in Italian-speaking Switzerland, based on cited research and practical advice for Lugano and Ticino companies.
187 articles on leadership, management and soft skills in the canton of Tessin.
Our training in the canton of TessinTraining articles in the canton of Ticino
187 articles
Research · Lugano
Project management: the people skills that make coordination possible
Beyond tools, exchange quality and boundary work are associated with project success, with important methodological limits.
2026-10-04Read
Research · Lugano
Voicing disagreement to your manager — in the canton of Ticino
Single context; replicate locally before generalising.
2026-10-03Read
Research · Lugano
Does the voice shape credibility? — in the canton of Ticino
Single context; replicate locally before generalising.
2026-09-27Read
Research · Lugano
Does a manager's mood spread? — in the canton of Ticino
Single context; replicate locally before generalising.
2026-09-23Read
Field · Lugano
SHR analysis: on the ground in Lugano: what complex management truly reveals about organisations
Raw observations from field engagements in Lugano — what complex management says, unfiltered, about an organisation's health.
2026-09-19Read
Method · Lugano
A demanding read: method: structuring a complex management initiative in Lugano over 90 days
An operational 90-day plan to anchor complex management in a team or committee based in Lugano.
2026-09-18Read
Expert view · Lugano
Watch note — complex Management in Lugano: what ten years of practice have taught us
Experiential synthesis: what works, what no longer works, and what is never said publicly about complex management in Lugano.
2026-09-17Read
2026 trend · Lugano
What the research says: complex Management in 2026: what is changing in Lugano for executives and managers
Four weak signals redrawing the practice of complex management in Lugano this year.
2026-09-16Read
Comparison · Lugano
Complex Management: comparing the approaches used in Lugano and across Switzerland
Three approaches to complex management compared in the field — costs, durations, observed results from Lugano.
2026-09-15Read
Perspective · Lugano
Complex Management: what Lugano brings specifically to the practice
Cultural and economic reading of complex management seen from Lugano — local specifics and transferable lessons.
2026-09-14Read
Case study · Lugano
SHR analysis: case study: transforming a team's complex management in Lugano
An anonymised engagement with a team based in Lugano — starting point, programme deployed, six-month results.
2026-09-13Read
Practical guide · Lugano
Complex Management in Lugano: a 2026 practical guide for executives and managers
Concrete levers to advance complex management in Lugano — proven methods, real cases, common mistakes.
2026-09-12Read
Research · Lugano
AI agent hallucinations: designing for verification
Language models can state falsehoods confidently. Trust research shows how to account for this from the design stage.
2026-09-08Read
Research · Lugano
Smiling on demand: the cost of emotional labour at the front desk
Displaying an unfelt emotion does not have the same effects as trying to feel it. Research separates the two strategies.
2026-08-22Read
Research · Lugano
The first seconds of a talk: what 'thin slices' show
Observers judge a speaker within seconds, and these judgements align with longer evaluations. A classic study, to read with care.
2026-08-07Read
Field · Lugano
From the inside: on the ground in Lugano: what executive leadership truly reveals about organisations
Raw observations from field engagements in Lugano — what executive leadership says, unfiltered, about an organisation's health.
2026-07-01Read
Method · Lugano
Field notes — method: structuring a executive leadership initiative in Lugano over 90 days
An operational 90-day plan to anchor executive leadership in a team or committee based in Lugano.
2026-06-30Read
Research · Lugano
Teamwork quality and project success
Martin Hoegl et Hans Georg Gemuenden (2001, Organization Science)
2026-06-30Read
Expert view · Lugano
No filter: executive Leadership in Lugano: what ten years of practice have taught us
Experiential synthesis: what works, what no longer works, and what is never said publicly about executive leadership in Lugano.
2026-06-29Read
2026 trend · Lugano
Intervention note: executive Leadership in 2026: what is changing in Lugano for executives and managers
Four weak signals redrawing the practice of executive leadership in Lugano this year.
2026-06-28Read
Comparison · Lugano
What we actually learn about executive Leadership: comparing the approaches used in Lugano and across Switzerland
Three approaches to executive leadership compared in the field — costs, durations, observed results from Lugano.
2026-06-27Read
Perspective · Lugano
What we actually learn about executive Leadership: what Lugano brings specifically to the practice
Cultural and economic reading of executive leadership seen from Lugano — local specifics and transferable lessons.
2026-06-26Read
Case study · Lugano
From the inside: case study: transforming a team's executive leadership in Lugano
An anonymised engagement with a team based in Lugano — starting point, programme deployed, six-month results.
2026-06-25Read
Training by programme in the canton of Ticino
Cities: Lugano, Bellinzona, Locarno, Mendrisio. Sectors: private banking, cross-border work, tourism and family SMEs.
Management de proximité training TicinoLeadership d'excellence training TicinoManagement complexe training TicinoCommunication training TicinoIntelligence émotionnelle training TicinoNégociation avancée training TicinoPrise de décision training TicinoGestion du conflit training TicinoConduite du changement training TicinoPerformance d'équipe training TicinoPublic Speaking & impact training TicinoGestion du temps & priorisation training TicinoVente à forte valeur ajoutée training TicinoAccueil client training TicinoL'art du feedback training TicinoIA on the job training TicinoManager à l'ère de l'intelligence artificielle training TicinoConduire l'adoption de l'IA dans son équipe training TicinoCréer ses assistants et agents IA sans coder training TicinoConstruire une relation efficace avec son manager training TicinoGestion de projet training TicinoRisques psychosociaux training TicinoGestion de crise training TicinoManager par influence training TicinoFinance pour non financiers training TicinoLeadership au féminin training TicinoFormation de formateurs training Ticino