Can emotional intelligence be developed through training?
Is emotional intelligence a fixed trait or a trainable skill? Intervention studies give a cautiously positive answer.
The reference definition
John Mayer, Peter Salovey and David Caruso (2008, American Psychologist) define emotional intelligence as abilities: perceiving, using, understanding and managing emotions.
Training effects
Victoria Mattingly and Kurt Kraiger (2019, Human Resource Management Review) find a moderate positive meta-analytic effect, with few rigorous designs.
The nuance
Self-reports improve more easily than performance tests. (our executive and employee training programmes)
The limit of common practice
Judging training by participants' end-of-day feelings.
A practical check in Fribourg
Before and three months after training, have two colleagues rate specific behaviours and compare with self-ratings. To go further: explore the Emotional Intelligence training in Fribourg, or browse our executive and employee training programmes in Switzerland.
In pictures: Emotional Intelligence in Fribourg
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