Employee Turnover Erases Team Memory

Employee turnover erases team memory — what the studies show, and what they do not.

The Research

Argote (2013, Organizational Learning) shows that the departure of experienced members destroys tacit knowledge that is difficult to reconstruct.

The Limitation

Research synthesis: effects vary depending on documentation.

The Nuance

Documenting procedures is not enough: it is the “why” behind decisions that is lost. (our executive and employee training programmes)

Practical Implication, Testable in Basel

Ask each expert to recount a past decision and the reason behind it, and record the account in writing. To go further: explore the Team Performance training in Basel in the canton of Basel-Stadt, or browse our executive and employee training programmes in Switzerland.

In pictures: Team Performance in Basel

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