SHR — Swiss Human Resources
Research 2023-05-20 Client Reception Bern

The service recovery paradox

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The service recovery paradox — SHR, Bern
The service recovery paradox — SHR, Bern

The service recovery paradox — what studies show, and what they don't.

The research

Study: McCollough et al. (2000, JM)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

The service recovery paradox — SHR, Bern — Berne
The service recovery paradox — SHR, Bern — Berne

Practical check in Bern

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Bern in the canton of Bern, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Bern

Client Reception training in Bern — in practice
Client Reception training in Bern — in practice
Client Reception training in Bern — hands-on workshop
Client Reception training in Bern — hands-on workshop
Client Reception training in Bern — on the ground
Client Reception training in Bern — on the ground

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