Does smiling on demand exhaust you?
Does smiling on demand exhaust you? — what studies show, and what they don't.
The research
Alicia Grandey (2003, Academy of Management Journal) links surface acting to exhaustion and lower perceived service quality.
The limit
Partly self-reported. (our executive and employee training programmes)
Practical check in Fribourg
Identify moments requiring displayed emotions and plan recovery afterwards. To go further: explore the Emotional Intelligence training in Fribourg, or browse our executive and employee training programmes in Switzerland.
In pictures: Emotional Intelligence in Fribourg
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