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Research 2025-05-13 Client Reception Basel

Does good recovery build loyalty?

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Does good recovery build loyalty? — SHR, Basel
Does good recovery build loyalty? — SHR, Basel

Does good recovery build loyalty? — what studies show, and what they don't.

The research

Study: De Matos et al. (2007, Journal of Service Research)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Does good recovery build loyalty? — SHR, Basel — Bâle-Ville
Does good recovery build loyalty? — SHR, Basel — Bâle-Ville

Practical check in Basel

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Basel, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Basel

Client Reception training in Basel — in practice
Client Reception training in Basel — in practice
Client Reception training in Basel — hands-on workshop
Client Reception training in Basel — hands-on workshop
Client Reception training in Basel — on the ground
Client Reception training in Basel — on the ground

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