Emotion at Work Is Not the Problem
Emotion at work is not the problem — what studies show, and what they do not show.
The Research
Barsade & Gibson (2007, Academy of Management Perspectives) show that emotions provide information about what matters to people.
The Limitation
Literature review, interpretive managerial applications.
The Nuance
Treating emotion as noise to be eliminated deprives managers of valuable information. (our executive and employee training programmes)
A Practical Implication, Testable in Bern
In a conflict, ask what really matters to each person before seeking a solution. To go further: explore the Conflict Management training in Bern in the canton of Bern, or browse our executive and employee training programmes in Switzerland.
In pictures: Conflict Management in Bern
- conflict management
- Bern
- research
- training bern