Research 2026-02-13 Conflict Management Basel

Perceived Fairness Eases Tensions More Than the Outcome

Perceived fairness eases tensions more than the outcome — what the studies show, and what they do not show.

The Research

Greenberg (1990, Organizational Behavior and Human Decision Processes) shows that procedural fairness carries as much weight as the outcome in determining acceptance.

The Limitation

Laboratory experiments on remuneration.

Perceived Fairness Eases Tensions More Than the Outcome — Basel, Bâle-Ville

The Nuance

A conflict resolution perceived as procedurally unfair reignites the conflict. (our executive and employee training programmes)

Practical Implication, Testable in Basel

Explain the criteria and stages of the resolution process before announcing the decision. To go further: explore the Conflict Management training in Basel in the canton of Basel-Stadt, or browse our executive and employee training programmes in Switzerland.

In pictures: Conflict Management in Basel

Conflict Management training in Basel — in practice

Conflict Management training in Basel — hands-on workshop

Conflict Management training in Basel — on the ground

conflict management
Basel
research
training basel