How do high-performing teams resolve conflict?
How do high-performing teams resolve conflict? — what studies show, and what they don't.
The research
Kristin Behfar and colleagues (2008, Journal of Applied Psychology) find successful teams discuss reasons openly and use work-allocation rules seen as fair.
The limit
Student project teams, partly qualitative data. (our executive and employee training programmes)
Practical check in Bern
Write the team's decision rule in one sentence and check compliance each quarter. To go further: explore the Conflict Management training in Bern, or browse our executive and employee training programmes in Switzerland.
In pictures: Conflict Management in Bern
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