How to keep service quality high during Art Basel? — in the canton of Basel-Stadt

How to keep service quality high during Art Basel? — in the canton of Basel-Stadt.

The research

Study: Parasuraman et al. (1988, J. of Retailing)

The limit

Single context; replicate locally before generalising. (our executive and employee training programmes)

Practical check — in the canton of Basel-Stadt

Define one measurable indicator, test it for a month in your team, then compare. To go further: explore the Client Reception training in Basel in the canton of Basel-Stadt, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Basel

• client reception
• Basel
• research
• training basel