SHR — Swiss Human Resources
Research 2024-03-14 Communication Lugano

We overestimate email clarity

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We overestimate email clarity — SHR, Lugano
We overestimate email clarity — SHR, Lugano

We overestimate email clarity — what studies show, and what they don't.

The research

Study: Kruger et al. (2005, JPSP)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

We overestimate email clarity — SHR, Lugano — Tessin
We overestimate email clarity — SHR, Lugano — Tessin

Practical check in Lugano

Define one measurable indicator, test for a month, compare. To go further: explore the Communication training in Lugano in the canton of Ticino, or browse our executive and employee training programmes in Switzerland.

In pictures: Communication in Lugano

Communication training in Lugano — in practice
Communication training in Lugano — in practice
Communication training in Lugano — hands-on workshop
Communication training in Lugano — hands-on workshop
Communication training in Lugano — on the ground
Communication training in Lugano — on the ground

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