Recovering well from a service error — in the canton of Vaud

Recovering well from a service error — in the canton of Vaud.

The research

Study: Smith et al. (1999, JMR)

The limit

Single context; replicate locally before generalising. (our executive and employee training programmes)

Practical check — in the canton of Vaud

Define one measurable indicator, test it for a month in your team, then compare. To go further: explore the Client Reception training in Lausanne in the canton of Vaud, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lausanne

• client reception
• Lausanne
• research
• training lausanne