SHR — Swiss Human Resources
Research 2026-09-16 Client Reception Zurich

Does a well-handled mistake build loyalty? — in the canton of Zurich

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Does a well-handled mistake build loyalty? — in the canton of Zurich — SHR, Zurich
Does a well-handled mistake build loyalty? — in the canton of Zurich — SHR, Zurich

Does a well-handled mistake build loyalty? — in the canton of Zurich.

The research

Study: Gelbrich & Roschk (2011, JSR)

The limit

Single context; replicate locally before generalising. (our executive and employee training programmes)

Does a well-handled mistake build loyalty? — in the canton of Zurich — SHR, Zurich — Zurich
Does a well-handled mistake build loyalty? — in the canton of Zurich — SHR, Zurich — Zurich

Practical check — in the canton of Zurich

Define one measurable indicator, test it for a month in your team, then compare. To go further: explore the Client Reception training in Zurich in the canton of Zurich, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Zurich

Client Reception training in Zurich — in practice
Client Reception training in Zurich — in practice
Client Reception training in Zurich — hands-on workshop
Client Reception training in Zurich — hands-on workshop
Client Reception training in Zurich — on the ground
Client Reception training in Zurich — on the ground

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