Research 2026-01-20 Conflict Management Lugano

Individual feedback after a conflict

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Individual feedback after a conflict — SHR, Lugano

Individual feedback after a conflict — what studies show, and what they don't.

The research

Study: Kluger & DeNisi (1996, Psych. Bulletin)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Individual feedback after a conflict — SHR, Lugano — Tessin

Practical check in Lugano

Define one measurable indicator, test for a month, compare. To go further: explore the Conflict Management training in Lugano in the canton of Ticino, or browse our executive and employee training programmes in Switzerland.

In pictures: Conflict Management in Lugano

Conflict Management training in Lugano — in practice

Conflict Management training in Lugano — hands-on workshop

Conflict Management training in Lugano — on the ground

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