Service recovery after an error

Service recovery after an error — what studies show, and what they don't.

The research

Study: Tax et al. (1998, JoM)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Practical check in Basel

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Basel in the canton of Basel-Stadt, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Basel

• client reception
• Basel
• research
• training basel