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Research 2026-06-18 Client Reception Lugano

How do customers judge service quality? — in the canton of Ticino

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How do customers judge service quality? — in the canton of Ticino — SHR, Lugano
How do customers judge service quality? — in the canton of Ticino — SHR, Lugano

How do customers judge service quality? — in the canton of Ticino.

The research

Study: Parasuraman et al. (1988, JR)

The limit

Single context; replicate locally before generalising. (our executive and employee training programmes)

How do customers judge service quality? — in the canton of Ticino — SHR, Lugano — Tessin
How do customers judge service quality? — in the canton of Ticino — SHR, Lugano — Tessin

Practical check — in the canton of Ticino

Define one measurable indicator, test it for a month in your team, then compare. To go further: explore the Client Reception training in Lugano in the canton of Ticino, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lugano

Client Reception training in Lugano — in practice
Client Reception training in Lugano — in practice
Client Reception training in Lugano — hands-on workshop
Client Reception training in Lugano — hands-on workshop
Client Reception training in Lugano — on the ground
Client Reception training in Lugano — on the ground

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