How to measure interpersonal conflict at work?
How to measure interpersonal conflict at work? — what studies show, and what they don't.
The research
Spector and Jex (1998, Journal of Occupational Health Psychology) present the Interpersonal Conflict at Work Scale, linked to anxiety and turnover intent.
The limit
Correlational, self-reported. (our executive and employee training programmes)
Practical check in Lugano
Add the four conflict-frequency items to the internal survey and compare by team with turnover. To go further: explore the Conflict Management training in Lugano, or browse our executive and employee training programmes in Switzerland.
In pictures: Conflict Management in Lugano
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