SHR — Swiss Human Resources
Research 2024-05-04 Emotional Intelligence Bern

Does emotional labour exhaust managers?

Contact us
Read in:FrançaisDeutschItaliano
Does emotional labour exhaust managers? — SHR, Bern
Does emotional labour exhaust managers? — SHR, Bern

Does emotional labour exhaust managers? — what studies show, and what they don't.

The research

Study: Hülsheger & Schewe (2011, JOHP)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Does emotional labour exhaust managers? — SHR, Bern — Berne
Does emotional labour exhaust managers? — SHR, Bern — Berne

Practical check in Bern

Define one measurable indicator, test for a month, compare. To go further: explore the Emotional Intelligence training in Bern, or browse our executive and employee training programmes in Switzerland.

In pictures: Emotional Intelligence in Bern

Emotional Intelligence training in Bern — in practice
Emotional Intelligence training in Bern — in practice
Emotional Intelligence training in Bern — hands-on workshop
Emotional Intelligence training in Bern — hands-on workshop
Emotional Intelligence training in Bern — on the ground
Emotional Intelligence training in Bern — on the ground

More articles on Emotional Intelligence

Research · Fribourg
Can emotional intelligence be developed through training?
Research · Neuchâtel
Reporting a defect: what a manager’s response can change
Research · Basel
Emotional intelligence: a cascading model
Research · Fribourg
Anger in negotiation: a concession is not a sound agreement

More articles on Bern

Research · Time Management & Prioritisation
Meetings: what research says about their effectiveness
Research · Leading AI Adoption in Your Team
Adopting new technology: the decisive role of the team
Research · Decision-making
Expert judgement or simple rule: what half a century of research says
Research · AI on the Job
The 'ironies of automation' applied to AI at work