Does empathy cost the manager?
Does empathy cost the manager? — what studies show, and what they don't.
The research
Koopman, Lanaj and Scott (2016, Academy of Management Journal) find helping lifts mood but depletes regulatory resources the same day.
The limit
Short diary study. (our executive and employee training programmes)
Practical check in Lausanne
After a heavy support day, avoid complex decisions late in the day. To go further: explore the Emotional Intelligence training in Lausanne, or browse our executive and employee training programmes in Switzerland.
In pictures: Emotional Intelligence in Lausanne
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