SHR — Swiss Human Resources
Research 2025-01-13 Client Reception Basel

Exceed expectations or reduce effort?

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Exceed expectations or reduce effort? — SHR, Basel
Exceed expectations or reduce effort? — SHR, Basel

Exceed expectations or reduce effort? — what studies show, and what they don't.

The research

Study: Dixon, Freeman & Toman (2010, HBR)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Exceed expectations or reduce effort? — SHR, Basel — Bâle-Ville
Exceed expectations or reduce effort? — SHR, Basel — Bâle-Ville

Practical check in Basel

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Basel, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Basel

Client Reception training in Basel — in practice
Client Reception training in Basel — in practice
Client Reception training in Basel — hands-on workshop
Client Reception training in Basel — hands-on workshop
Client Reception training in Basel — on the ground
Client Reception training in Basel — on the ground

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