Research 2026-01-30 Communication Lugano

Upward feedback and two-way communication

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Upward feedback and two-way communication — SHR, Lugano

Upward feedback and two-way communication — what studies show, and what they don't.

The research

Study: Detert & Burris (2007, AMJ)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Upward feedback and two-way communication — SHR, Lugano — Tessin

Practical check in Lugano

Define one measurable indicator, test for a month, compare. To go further: explore the Communication training in Lugano in the canton of Ticino, or browse our executive and employee training programmes in Switzerland.

In pictures: Communication in Lugano

Communication training in Lugano — in practice

Communication training in Lugano — hands-on workshop

Communication training in Lugano — on the ground

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