De-escalating conflict through active listening

De-escalating conflict through active listening — what studies show, and what they don't.

The research

Study: Weger et al. (2010, IJL)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Practical check in Geneva

Define one measurable indicator, test for a month, compare. To go further: explore the Conflict Management training in Geneva in the canton of Geneva, or browse our executive and employee training programmes in Switzerland.

In pictures: Conflict Management in Geneva

• conflict management
• Geneva
• research
• training geneva