When Nonverbal Cues Betray the Message

When nonverbal cues betray the message — what the studies show, and what they do not.

The Research

Mehrabian (1971, Silent Messages) shows that when words and demeanour diverge, it is the demeanour that is believed.

The Limitation

Studies on simple emotions, often misquoted beyond their scope.

The Nuance

One cannot « communicate » a conviction one does not hold: inconsistency is seen before it is heard. (our executive and employee training programmes)

Practical Implication, Verifiable in Lausanne

Before a difficult announcement, check that the content is genuinely endorsed — otherwise, rework the decision, not the speech. To go further: explore the Communication training in Lausanne in the canton of Vaud, or browse our executive and employee training programmes in Switzerland.

In pictures: Communication in Lausanne

• communication
• Lausanne
• research
• training lausanne