How to break an escalation spiral?
How to break an escalation spiral? — what studies show, and what they don't.
The research
Brett, Shapiro and Lytle (1998, Academy of Management Journal) find labelling the opponent's tactic and refocusing on interests helps exit negative reciprocity.
The limit
Simulated negotiations. (our executive and employee training programmes)
Practical check in Lausanne
In a tense exchange, name the cycle and ask a question about interests. To go further: explore the Conflict Management training in Lausanne, or browse our executive and employee training programmes in Switzerland.
In pictures: Conflict Management in Lausanne
- conflict management
- Lausanne
- research
- training lausanne