Does forced smiling exhaust front-desk staff? — in the canton of Vaud

Does forced smiling exhaust front-desk staff? — in the canton of Vaud.

The research

Study: Grandey (2003, AMJ)

The limit

Single context; replicate locally before generalising. (our executive and employee training programmes)

Practical check — in the canton of Vaud

Define one measurable indicator, test it for a month in your team, then compare. To go further: explore the Client Reception training in Vevey in the canton of Vaud, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Vevey

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