SHR — Swiss Human Resources
Research 2026-06-23 Client Reception Lausanne

Surface smile or genuine empathy?

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Surface smile or genuine empathy? — SHR, Lausanne
Surface smile or genuine empathy? — SHR, Lausanne

Surface smile or genuine empathy?

The research

Alicia Grandey (2003, Academy of Management Journal)

Practical check in Lausanne

See the French version for the full protocol. (our executive and employee training programmes) To go further: explore the Client Reception training in Lausanne, or browse our executive and employee training programmes in Switzerland.

Surface smile or genuine empathy? — SHR, Lausanne — Vaud
Surface smile or genuine empathy? — SHR, Lausanne — Vaud

In pictures: Client Reception in Lausanne

Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — on the ground
Client Reception training in Lausanne — on the ground

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