The service smile has a cost
The service smile has a cost — what studies show, and what they don't.
The research
Study: Grandey (2003, AMJ)
The limit
Single context; replicate before generalising. (our executive and employee training programmes)
Practical check in Neuchâtel
Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Neuchâtel in the canton of Neuchâtel, or browse our executive and employee training programmes in Switzerland.
In pictures: Client Reception in Neuchâtel
- client reception
- Neuchâtel
- research
- training neuchâtel