Perceived service quality: five dimensions

Perceived service quality: five dimensions — what studies show, and what they don't.

The research

Study: Parasuraman et al. (1988, JoR)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Practical check in Lausanne

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Lausanne in the canton of Vaud, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lausanne

• client reception
• Lausanne
• research
• training lausanne