Does customer orientation pay?

Does customer orientation pay? — what studies show, and what they don't.
The research
Study: Saxe & Weitz (1982, JMR)
The limit
Single context; replicate before generalising. (our executive and employee training programmes)

Practical check in Bern
Define one measurable indicator, test for a month, compare. To go further: explore the High-Value Selling training in Bern in the canton of Bern, or browse our executive and employee training programmes in Switzerland.
In pictures: High-Value Selling in Bern



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