The cost of emotional labour
The cost of emotional labour — what studies show, and what they don't.
The research
Study: Grandey (2000, JOHP)
The limit
Single context; replicate before generalising. (our executive and employee training programmes)
Practical check in Lugano
Define one measurable indicator, test for a month, compare. To go further: explore the Emotional Intelligence training in Lugano in the canton of Ticino, or browse our executive and employee training programmes in Switzerland.
In pictures: Emotional Intelligence in Lugano
- emotional intelligence
- Lugano
- research
- training lugano