SHR — Swiss Human Resources
Research 2024-08-14 Client Reception Geneva

Should reception satisfaction be measured?

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Should reception satisfaction be measured? — SHR, Geneva
Should reception satisfaction be measured? — SHR, Geneva

Should reception satisfaction be measured? — what studies show, and what they don't.

The research

Study: Parasuraman, Zeithaml & Berry (1988, Journal of Retailing)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Should reception satisfaction be measured? — SHR, Geneva — Genève
Should reception satisfaction be measured? — SHR, Geneva — Genève

Practical check in Geneva

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Geneva, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Geneva

Client Reception training in Geneva — in practice
Client Reception training in Geneva — in practice
Client Reception training in Geneva — hands-on workshop
Client Reception training in Geneva — hands-on workshop
Client Reception training in Geneva — on the ground
Client Reception training in Geneva — on the ground

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