SHR — Swiss Human Resources
Research 2025-05-10 Client Reception Zurich

Does staff satisfaction reach customers?

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Does staff satisfaction reach customers? — SHR, Zurich
Does staff satisfaction reach customers? — SHR, Zurich

Does staff satisfaction reach customers? — what studies show, and what they don't.

The research

Study: Heskett et al. (1994, HBR)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Does staff satisfaction reach customers? — SHR, Zurich — Zurich
Does staff satisfaction reach customers? — SHR, Zurich — Zurich

Practical check in Zurich

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Zurich, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Zurich

Client Reception training in Zurich — in practice
Client Reception training in Zurich — in practice
Client Reception training in Zurich — hands-on workshop
Client Reception training in Zurich — hands-on workshop
Client Reception training in Zurich — on the ground
Client Reception training in Zurich — on the ground

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