SHR — Swiss Human Resources
Research 2025-05-15 Client Reception Fribourg

Is perceived waiting worse?

Contact us
Read in:FrançaisDeutschItaliano
Is perceived waiting worse? — SHR, Fribourg
Is perceived waiting worse? — SHR, Fribourg

Is perceived waiting worse? — what studies show, and what they don't.

The research

Study: Taylor (1994, JM)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Is perceived waiting worse? — SHR, Fribourg — Fribourg
Is perceived waiting worse? — SHR, Fribourg — Fribourg

Practical check in Fribourg

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Fribourg, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Fribourg

Client Reception training in Fribourg — in practice
Client Reception training in Fribourg — in practice
Client Reception training in Fribourg — hands-on workshop
Client Reception training in Fribourg — hands-on workshop
Client Reception training in Fribourg — on the ground
Client Reception training in Fribourg — on the ground

More articles on Client Reception

Research · Lugano
Smiling on demand: the cost of emotional labour at the front desk
Research · Lausanne
The service recovery paradox: myth or reality?
Research · Geneva
Employee engagement and customer satisfaction: what research says
Research · Bern
Customer reception: what information about waiting can actually change

More articles on Fribourg

Research · Conflict Management
Is task conflict really good for teams?
Research · Building an Effective Relationship with Your Manager
Asking your manager for feedback: what research says
Field · Complex Management
No filter: on the ground in Fribourg: what complex management truly reveals about organisations
Method · Complex Management
Method: structuring a complex management initiative in Fribourg over 90 days