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Research 2026-01-10 Client Reception Geneva

Complaint handling and the recovery effect

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Complaint handling and the recovery effect — SHR, Geneva
Complaint handling and the recovery effect — SHR, Geneva

Complaint handling and the recovery effect — what studies show, and what they don't.

The research

Study: Tax et al. (1998, J. Marketing)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Complaint handling and the recovery effect — SHR, Geneva — Genève
Complaint handling and the recovery effect — SHR, Geneva — Genève

Practical check in Geneva

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Geneva in the canton of Geneva, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Geneva

Client Reception training in Geneva — in practice
Client Reception training in Geneva — in practice
Client Reception training in Geneva — hands-on workshop
Client Reception training in Geneva — hands-on workshop
Client Reception training in Geneva — on the ground
Client Reception training in Geneva — on the ground

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