Emotional contagion at the counter
Emotional contagion at the counter — what studies show, and what they don't.
The research
Study: Pugh (2001, AMJ)
The limit
Single context; replicate before generalising. (our executive and employee training programmes)
Practical check in Zurich
Define one measurable indicator, test for a month, compare. To go further: explore the Emotional Intelligence training in Zurich in the canton of Zurich, or browse our executive and employee training programmes in Switzerland.
In pictures: Emotional Intelligence in Zurich
- emotional intelligence
- Zurich
- research
- training zurich