Conflict Management: Intervene Early, but Not Too Early
Intervene early, but not too early — what studies show, and what they do not show.
The Research
Folger, Poole & Stutman (2017, Working Through Conflict) show that managerial intervention helps when the parties have first attempted to resolve the conflict themselves.
The Limitation
Practice synthesis, partial validation.
The Nuance
Stepping in immediately infantilises the parties; waiting too long allows the conflict to fester. (our executive and employee training programmes)
Practical Implication, Testable in Lugano
Establish a rule: the parties first attempt a direct discussion, then the manager intervenes within one week if they reach an impasse. To go further: explore the Conflict Management training in Lugano in the canton of Ticino, or browse our executive and employee training programmes in Switzerland.
In pictures: Conflict Management in Lugano
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