What really happens in a team in conflict?
What really happens in a team in conflict? — what studies show, and what they don't.
The research
Karen Jehn (1995, Administrative Science Quarterly) finds relationship conflict lowers satisfaction, while task conflict effects depend on how routine the work is.
The limit
One organisation, mostly cross-sectional data. (our executive and employee training programmes)
Practical check in Zurich
Ask the team to classify the last three disagreements as work or personal and compare with the manager's view. To go further: explore the Conflict Management training in Zurich, or browse our executive and employee training programmes in Switzerland.
In pictures: Conflict Management in Zurich
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