Why One-Off Reception Training Is Not Enough
One-off reception training is not enough — what studies show, and what they do not show.
The Research
Salas & Cannon-Bowers (2001, Annual Review of Psychology) show that training transfers to the job only if the work environment supports it.
The Limitation
Literature review, strong contextual effects.
The Nuance
Without sustained practice and feedback from the manager, training fades within a few weeks. (our executive and employee training programmes)
A Practical Implication, Testable in Fribourg
After each training course, schedule a monthly thirty-minute team practice session. To go further: explore the Client Reception training in Fribourg in the canton of Fribourg, or browse our executive and employee training programmes in Switzerland.
In pictures: Client Reception in Fribourg
- client reception
- Fribourg
- research
- training fribourg