SHR — Swiss Human Resources
Research 2023-11-25 Client Reception Geneva

Front desk as a strategic sensor

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Front desk as a strategic sensor — SHR, Geneva
Front desk as a strategic sensor — SHR, Geneva

Front desk as a strategic sensor — what studies show, and what they don't.

The research

Study: Heskett et al. (1994, HBR)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Front desk as a strategic sensor — SHR, Geneva — Genève
Front desk as a strategic sensor — SHR, Geneva — Genève

Practical check in Geneva

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Geneva in the canton of Geneva, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Geneva

Client Reception training in Geneva — in practice
Client Reception training in Geneva — in practice
Client Reception training in Geneva — hands-on workshop
Client Reception training in Geneva — hands-on workshop
Client Reception training in Geneva — on the ground
Client Reception training in Geneva — on the ground

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