Measuring perceived service quality

Measuring perceived service quality — what studies show, and what they don't.

The research

Study: Parasuraman et al. (1988, JR)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Practical check in Fribourg

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Fribourg in the canton of Fribourg, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Fribourg

• client reception
• Fribourg
• research
• training fribourg