Who Decides When Two Priorities Clash?
Who decides when two priorities clash? — what the studies show, and what they do not.
The Research
Eisenhardt, Kahwajy & Bourgeois (1997, Management Science) show that effective leadership teams resolve priority conflicts quickly.
The Limitation
A study of twelve technology companies.
The Nuance
The absence of a decision does not eliminate conflict: it shifts it to the teams. (our executive and employee training programmes)
Practical Implication, Testable in Lausanne
Set a maximum deadline of forty-eight hours for deciding on any escalated priority conflict. To go further: explore the Complex Management training in Lausanne in the canton of Vaud, or browse our executive and employee training programmes in Switzerland.
In pictures: Complex Management in Lausanne
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