SHR — Swiss Human Resources
Research 2025-05-11 Client Reception Lausanne

What do customers judge?

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What do customers judge? — SHR, Lausanne
What do customers judge? — SHR, Lausanne

What do customers judge? — what studies show, and what they don't.

The research

Study: Parasuraman, Zeithaml & Berry (1988, Journal of Retailing)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

What do customers judge? — SHR, Lausanne — Vaud
What do customers judge? — SHR, Lausanne — Vaud

Practical check in Lausanne

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Lausanne, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lausanne

Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — on the ground
Client Reception training in Lausanne — on the ground

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