SHR — Swiss Human Resources
Research 2025-01-14 Client Reception Lugano

What do customers judge?

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What do customers judge? — SHR, Lugano
What do customers judge? — SHR, Lugano

What do customers judge? — what studies show, and what they don't.

The research

Study: Parasuraman, Zeithaml & Berry (1988, Journal of Retailing)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

What do customers judge? — SHR, Lugano — Tessin
What do customers judge? — SHR, Lugano — Tessin

Practical check in Lugano

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Lugano, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lugano

Client Reception training in Lugano — in practice
Client Reception training in Lugano — in practice
Client Reception training in Lugano — hands-on workshop
Client Reception training in Lugano — hands-on workshop
Client Reception training in Lugano — on the ground
Client Reception training in Lugano — on the ground

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