SHR — Swiss Human Resources
Research 2024-08-13 Client Reception Neuchâtel

Does body language at reception influence clients?

Contact us
Read in:FrançaisDeutschItaliano
Does body language at reception influence clients? — SHR, Neuchâtel
Does body language at reception influence clients? — SHR, Neuchâtel

Does body language at reception influence clients? — what studies show, and what they don't.

The research

Study: Mehrabian (1971, Wadsworth)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Does body language at reception influence clients? — SHR, Neuchâtel — Neuchâtel
Does body language at reception influence clients? — SHR, Neuchâtel — Neuchâtel

Practical check in Neuchâtel

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Neuchâtel, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Neuchâtel

Client Reception training in Neuchâtel — in practice
Client Reception training in Neuchâtel — in practice
Client Reception training in Neuchâtel — hands-on workshop
Client Reception training in Neuchâtel — hands-on workshop
Client Reception training in Neuchâtel — on the ground
Client Reception training in Neuchâtel — on the ground

More articles on Client Reception

Research · Lugano
Smiling on demand: the cost of emotional labour at the front desk
Research · Lausanne
The service recovery paradox: myth or reality?
Research · Geneva
Employee engagement and customer satisfaction: what research says
Research · Bern
Customer reception: what information about waiting can actually change

More articles on Neuchâtel

Research · Building an Effective Relationship with Your Manager
Speaking up to your manager: what research says about voice
Field · Complex Management
Intervention note: on the ground in Neuchâtel: what complex management truly reveals about organisations
Method · Complex Management
What we actually learn about method: structuring a complex management initiative in Neuchâtel over 90 days
Expert view · Complex Management
Field notes — complex Management in Neuchâtel: what ten years of practice have taught us