SHR — Swiss Human Resources
Research 2024-08-16 Client Reception Lausanne

Does staff turnover hurt reception quality?

Contact us
Read in:FrançaisDeutschItaliano
Does staff turnover hurt reception quality? — SHR, Lausanne
Does staff turnover hurt reception quality? — SHR, Lausanne

Does staff turnover hurt reception quality? — what studies show, and what they don't.

The research

Study: Heskett et al. (1994, HBR)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Does staff turnover hurt reception quality? — SHR, Lausanne — Vaud
Does staff turnover hurt reception quality? — SHR, Lausanne — Vaud

Practical check in Lausanne

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Lausanne, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lausanne

Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — on the ground
Client Reception training in Lausanne — on the ground

More articles on Client Reception

Research · Lugano
Smiling on demand: the cost of emotional labour at the front desk
Research · Lausanne
The service recovery paradox: myth or reality?
Research · Geneva
Employee engagement and customer satisfaction: what research says
Research · Bern
Customer reception: what information about waiting can actually change

More articles on Lausanne

Research · Leading AI Adoption in Your Team
AI adoption: why usefulness is not enough
Research · Team Performance
Psychological safety: what research actually establishes
Research · Frontline Management
Training transfer: what is decided after the room
2026 trend · Communication
Weak signal: communication in 2026: what is changing in Lausanne for executives and managers