SHR — Swiss Human Resources
Research 2024-08-11 Client Reception Lugano

Do first impressions matter that much?

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Do first impressions matter that much? — SHR, Lugano
Do first impressions matter that much? — SHR, Lugano

Do first impressions matter that much? — what studies show, and what they don't.

The research

Study: Ambady & Rosenthal (1993, JPSP)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Do first impressions matter that much? — SHR, Lugano — Tessin
Do first impressions matter that much? — SHR, Lugano — Tessin

Practical check in Lugano

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Lugano, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lugano

Client Reception training in Lugano — in practice
Client Reception training in Lugano — in practice
Client Reception training in Lugano — hands-on workshop
Client Reception training in Lugano — hands-on workshop
Client Reception training in Lugano — on the ground
Client Reception training in Lugano — on the ground

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