SHR — Swiss Human Resources
Research 2025-05-17 Client Reception Geneva

Is employee emotion contagious?

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Is employee emotion contagious? — SHR, Geneva
Is employee emotion contagious? — SHR, Geneva

Is employee emotion contagious? — what studies show, and what they don't.

The research

Study: Pugh (2001, AMJ)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Is employee emotion contagious? — SHR, Geneva — Genève
Is employee emotion contagious? — SHR, Geneva — Genève

Practical check in Geneva

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Geneva, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Geneva

Client Reception training in Geneva — in practice
Client Reception training in Geneva — in practice
Client Reception training in Geneva — hands-on workshop
Client Reception training in Geneva — hands-on workshop
Client Reception training in Geneva — on the ground
Client Reception training in Geneva — on the ground

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