Research 2025-01-15 Client Reception Fribourg

Does customer incivility wear teams down?

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Does customer incivility wear teams down? — SHR, Fribourg

Does customer incivility wear teams down? — what studies show, and what they don't.

The research

Study: Sliter, Jex & Wolford (2010, JOHP)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Does customer incivility wear teams down? — SHR, Fribourg — Fribourg

Practical check in Fribourg

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Fribourg, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Fribourg

Client Reception training in Fribourg — in practice

Client Reception training in Fribourg — hands-on workshop

Client Reception training in Fribourg — on the ground

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